Rycoon Financial Services Limited ("BazaarBraker") is committed to providing fair, transparent, and responsive service to every borrower who uses our platform. This Grievance Redressal Policy outlines how we receive, address, and escalate complaints.
Level 1 — Customer Support
For any complaint, query, or concern, please contact our Customer Support team first:
- Email: support@bazaarbraker.com
- Phone: +91 11 4325 6789 (Mon-Sat, 9 AM to 9 PM IST)
- In-app chat: available during support hours
We aim to acknowledge your complaint within 24 hours and resolve it within 7 working days.
Level 2 — Grievance Officer
If you are not satisfied with the response at Level 1, or if your complaint has not been resolved within 7 working days, please escalate to our Grievance Officer:
Name: [To be appointed]
Email: grievance@bazaarbraker.com
Address: Rycoon Financial Services Limited, WZ-178, Tilak Nagar, Delhi - 110018
Available: Monday to Friday, 10 AM to 6 PM IST
The Grievance Officer will respond within 5 working days.
Level 3 — Nodal Officer
If you remain unsatisfied after Level 2, you may escalate to our Nodal Officer:
Name: [To be appointed]
Email: nodal@bazaarbraker.com
Address: Rycoon Financial Services Limited, WZ-178, Tilak Nagar, Delhi - 110018
The Nodal Officer will respond within 10 working days.
Level 4 — RBI Banking Ombudsman or Integrated Ombudsman Scheme
If your grievance is regarding a loan product or service from one of our partner banks or NBFCs, and you have not received satisfactory resolution from the lender or from us within 30 days, you may approach the RBI's Integrated Ombudsman Scheme 2021:
- Online: https://cms.rbi.org.in
- Email: CRPC@rbi.org.in
- Toll-free helpline: 14448
- Address: Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017
What to include in your complaint
To help us resolve your grievance as quickly as possible, please include:
- Your full name and contact details
- Your registered email address and mobile number
- Your application or reference ID (if available)
- A clear description of the issue and the resolution you are seeking
- Any supporting documents (screenshots, emails, statements)
What we will not do
- We will not share details of your complaint with any third party without your consent (except as required by law)
- We will not retaliate against you for filing a complaint
- We will not penalise or downgrade your account for raising a legitimate grievance
Tracking your complaint
Every complaint is assigned a unique reference ID, which you will receive by email or SMS. You can use this ID to follow up with us at any stage.